MANAGEMENT RESPONSIBILITIES

Our Management Team’s Responsibilities are defined as follows:

CLIENT SATISFACTION:

• Regular communication with client
• Assess client's needs
• Develop client relationships
• Setting and maintaining quality standards on a "first-time-right" basis
• Follow up on inspection reports
• Monitor complaints
• Feedback to client on complaints
• Attention to detail

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• Re-appraisal of existing contract through enhanced productivity norms (labour and equipment management)
• Retention of contract
• Contract schedule of visits

HUMAN RESOURCES:

• Recruitment
• Industrial Relations
• Outstanding leave
• Manpower development
• Labour turnover
• Performance appraisal
• On-the-job-training
• Time keeping

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